With maintenance contract:
Monday - Friday: 06:00-22:00 (CET)
Saturday 06:00-12:00 (CET)
With extended maintenance contract:
Monday - Thursday: 07:00-16:00 (CET)
Friday 07:00-18:00 (CET)
Saturday 07:00-12:00 (CET)
ESA Support Chat
The support chat is available during our office hours - you are welcome to contact our employees.
Monday - Thursday: 08:00-16:00 (CET)
Friday 08:00-12:00 (CET)
OUR SUPPORT SERVICES
24/7 Hotline / Service
The ESA Hotline team is at your disposal - depending on the type of contract concluded - up to 24 hours a day, 7 days a week. You are supported optimally by remote maintenance.
Software up to date
With the efficient further development of the ESAweight process control system and other software products, ESA ensures that you are provided with a system tailored to your requirements and that you receive regular updates.
ESA attends to all your IT needs. From diagnosis to traditional IT support, component replacement on site and in-house repairs, through to complete operating system updates.
From the provision of weights through to inspection and the calibration of your scales, ESA ensures that it weighs what is weighs. You receive the inspection and calibration data summarised in a detailed balance log.
Spare parts management / ad hoc order service
Optimise your spare part stock levels and your maintenance costs, and ensure the highest possible failure safety for your systems. ESA can assist you.
Energy management to ISO 50001 / plant analysis
ESA conducts a comprehensive review and devises tailor-made proposals for automation, more efficient operating modes, reducing energy consumption, and much more.
Electrical certificates / control distributor testing
With our professional measuring devices, we verify your electrical installations, whether they be new installations or modernisation projects. This gives you the assurance that your systems comply with all the relevant safety regulations and statutory provisions.
Leave nothing to chance and protect your data comprehensively. We offer the relevant advice and implement the necessary measures.
Regular ESA days on your premises
At your request, we can address your concerns regularly and systematically. On these days, production is monitored and optimisations, pending maintenance, changes and small enhancements are performed in consultation with you.
MONITORING OF SYSTEM STATES
ESAmonitor - The solution for monitoring important parameters and the state of your production plant.
The software provides an overview of the activities in the system and monitors them according to the defined parameters for your plant. Critical states are displayed via an optimised user interface and the information transmitted by SMS or email to the operator.
Typical applications include monitoring of IT systems (network, servers, UPS, etc.), monitoring of PLC control systems, data acquisition from machines and systems for the purpose of performance calculation (KPI) and an analysis for energy optimisation.